Voice

Tailored VoIP Solutions for Every Business

Transform Your Communication with Wemtech

We understand the pivotal role of effective communication in the modern business landscape. That’s why we specialise in offering versatile VoIP (Voice over Internet Protocol) telephone systems, designed to meet the unique needs of your business, whether you’re a small enterprise or a large-scale organisation.

Our Approach - Tailored Solutions for Every Need

We believe in a tailored approach to VoIP solutions. Our experts work closely with you to understand your specific requirements and challenges, ensuring a tailored system that aligns perfectly with your business objectives. Whether you’re a small local business or a sprawling enterprise, we’ve got you covered.

   •   For Small Businesses: Simple, intuitive systems that empower your team to communicate effectively without unnecessary complexities.
   •   For Enterprises: Robust solutions with advanced features like complex call routing across multiple locations, aiding in cost reduction and enhancing efficiency.
   •   Call Centre Solutions: Streamlined systems with features like call queuing and wallboards for real-time statistics, optimising your call centre operations.

Key Features

Auto Attendant

Enables you to route callers to different parts of your business based on their needs, services them quickly without the need to go via an operator.

Call Pickup

Allows a user to pick up other users calls if they are part of the same pickup group which could be established across offices where skill groups maybe located e.g. Sales

Call Routing

Allows for multiple inbound numbers to be delivered to your business and directed as you chose including multiple offices or automatically re-routed to an alternative office should all users be busy at the first location.

Desktop App

Enables a number of critical call centre features such as wallboard facilities, call monitoring, CTI Integration and Screen Pop.

Statistics

Allow permitted users to analyse the call information based on month, day and even hour. This feature is available via a web client and wallboard.

Full Integration

Integrate your CRM, ERP and Accounting System with your phone system and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package.

Take your extension anywhere

Clients for iOS and Android smartphones as well as Mac and Windows allowing users to use their office extension from anywhere, seamlessly integrated as if they were in the office.

Powerful switchboard functionality

Fully customisable switchboard allows users to view and manage calls. With multiple views to choose from, cater it to any job role. Drag and drop calls for transfer, wallboard and Q-Manager view – ideal for call centres & receptionist view for easy call management.

Frequently asked questions

Can I Keep My Existing Phone Numbers When I Switch to VoIP?

Absolutely. We understand the importance of maintaining your existing phone numbers for business continuity. Our VoIP systems support number portability, allowing you to keep your current numbers while enjoying the benefits of modern telephony.

How Long Does it Take To Get Installed?

Not long at all. Following on from a scoping exercise we will create the schedule of works including number porting and system deployment. We fully manage installations and can provide training to ensure a smooth transition.

What Handsets Can We Use?

You can choose from a range of IP phone handsets from entry level to executive and professional. All IP handsets include easy access to many features on the VoIP platform including do not disturb, speed dials, phonebook directory.

We can also provide wireless ruggedized IP phones suited to workshops, warehouses, factories, construction/building sites, outside areas, or in hospitality. These IP phones still have access to the same features but are more suited to different environments where a regular IP phone is not suitable.

What Features Can I Expect with a Hosted Phone System?

Our features include: Hold, call transfer, call park, online click-to-call, send/receive SMS, voicemail, fax to email, fax to mailbox, alerts, automatic page announce by time & date, call recording, class of service, conference calling, hunt groups, IVR menus, call screening, whisper announcement, comfort message, force call name, temporary routing, DND (do not disturb), call waiting, call diversion, time & date routes, caller ID routes, fax spam blocker, pattern menu, page group, feature codes, music on hold, queues, pick up group, call announcement, and wallboards.

Can I Keep My Current Phone Handsets?

Possibly. Our solutions support a range of handset vendors however you may not benefit from the full feature set should your devices not be fully supported. Our pre-sales team can help confirm compatibility.

How Does VoIP Integration Work with My Current Business Applications?

Our VoIP solutions are designed for easy integration with a wide range of business applications, including CRM systems, email, and messaging platforms. This integration enhances workflow efficiency by allowing for features like click-to-call and call logging directly within these applications.

What Happens to My VoIP System If the Internet Goes Down?

In the unlikely event of an internet outage, our VoIP systems have contingency plans such as fail over, call forwarding to mobile phones or alternative lines. This ensures that your business communication remains uninterrupted, and you stay connected with your clients and team.

How Scalable Is a VoIP System as My Business Grows?

Our VoIP systems are highly scalable. As your business grows, adding new users, lines, or features is straightforward and can be done without significant system overhauls. This flexibility allows you to expand your communication capabilities in line with your business growth.

What Kind of Support and Training Do You Provide During and After the Transition?

We provide comprehensive support and training during and after your transition to VoIP. Our team offers on-site training, online resources, and ongoing support to ensure your team is comfortable and proficient with the new system. Our customer support is always available for any queries or assistance you might need.

Find the solution to your IT problems – call 0330 120 0606 for friendly & helpful advice!